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Dedicated flexo advisor – technical support by Print Systems company means a comprehensive approach for the pro-active, coordinated provision of services including implementation and maintenance of technology, which allows our customers to improve quality, effectiveness, and productivity, minimize loss and maximize return on investment in technology. Our target is to assure maximum safety, production continuity and high satisfaction level for our Customers. A dedicated flexo advisor is responsible for constant technical support, customer service and solving potential problems.

Advantages:

• personal support of a dedicated specialist,
• single contact point,
• holistic approach – perfect knowledge of the Customer’s production environment and business characteristics,
• source of knowledge about technological novelties, trends and business cases,
• proactive, preventive and regular visits allowing for the identification of potential problems and their root causes,
• personal assistance in case of troubleshooting (proper substantive level, escalation of problems to higher levels in the company, continuous communication),
• always available, always on time…24/7/365.

Main tasks of a technical advisor:

• review meetings at the customer’s, analysis of current information, which will allow for a better definition of the Customer’s requirements and expectations and as a result will help to improve the existing solutions,
• coordination of actions of the whole Print Systems support team in order to satisfy Customer’s needs and requirements,
• information about the emerging new possibilities, services, and up-to-date offers,
• regular technical visits at the Customer’s site,
• processing and submission of reports after a technical visit,
• coordination of transfer and solving of potential problems,
• support and technical advice.